At Pazenil, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, please review our refund and returns policy detailed below.
- Return Eligibility You may return items within 30 days of receiving your order. To be eligible for a return, items must be:
- Unused and in their original packaging
- Accompanied by a valid receipt or proof of purchase
- Non-Returnable Items The following items are non-returnable:
- Opened or used items (e.g., personal hygiene products, food items)
- Return Process To initiate a return, please follow these steps:
- Contact our customer service team at [email protected] to request a return authorization.
- Provide your order number and the reason for the return.
- Once authorized, securely package the item(s) and include the original packing slip.
- Ship the package to the address provided in the return authorization email.
- Shipping Costs Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items. We recommend using a trackable shipping service or purchasing shipping insurance for returns over a certain value, as we cannot guarantee that we will receive your returned item.
- Refund Process Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-14 business days.
- Exchanges If you would like to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.
- Damaged or Defective Items If you receive a damaged or defective item, please contact us within 48 hours of receiving the product. We will provide instructions for returning the item and will cover the shipping costs for the return.
- Contact Information For questions regarding returns or refunds, please contact us at:
Pazenil Email: [email protected]